Well I didnt key his car, but in this circumstance I think he deserved it. We're not just talking about bad service here. If he had just screwed up an order or something, then yes keying his car woulda been way overboard. But this went on for 2 hours last night. He coulda just told everybody that the store was closing down for whatever reason. But to just leave people hanging there all night and then refuse to give them any kind of explanation? Thats not just bad service, its overly rude and hostile to customers and in that circumstance a keying is fine by me.
Anyways, I saw more than one person inside the store, but the guy I'm talking about was apparently the shift manager. He must have told his employees not to take any more orders. He was wearing a manager shirt that looked different than the regular McDs uniform. On the videotape, the general manager confirmed that it was the shift manager's car getting keyed.
They siad there were 4 people on shift that night, which is more than enough to handle the orders. The inside lobby closes at 11 PM, so all they needed was one person on the drive thru and a couple of people preparing the food.
This was flat out laziness and nothing more. The guy didnt have any excuse whatsoever to shut down the drive thru. Like I said, I used to work fast food. Every once in a long while (maybe once a year or something) late at night we would have to close down early. But ONLY under extreme circumstances (i.e. no more meat). Even then, if you tried to close early without calling the general manager first, you were toast. Closing down early is ALWAYS a general store manager decision and never a shift manager or employee-level decision.