bigbevo,
No offense, but the India move was a horrible decision. I am a Dell Certified tech now, and I support 250 desktops and 40 servers for a state agency and moving the support back to the states for govt. users was a huge step in the right direction, now they need to do it for home users. There is a huge language barrier between India and America despite the fact that the language is English. Your remark about "Heads out of asses" is way off the mark, however aside from the usual jokes between techs, I am fairly certain that most Dell techs realize just how important home users are to the business, i.e. the home users are why those techs have a job. Even the technologically challenged.
That being said, I believe Dell is still head and shoulders above anyone else in the industry. Should you want to buy a high-end system, buy a cheap Dell and put your money into a high quality video and sound card and BOOM you have a great system.