Sasquatch69
100+ Posts
We bought a home last year, and within two months of the sale our mortgage company sold our loan to another large mega-mortgage company. We've had no problems until now; when we received our e-bill this week our payment due was $50 higher than last month's. When I called to ask why, I was informed that they had added a "reserve" to our loan to "account for any increases in taxes or insurance fees within your escrow".
This is preposterous, as I know the insurance cost is staying roughly the same and the taxes in our area are stable; even if they did go up I'd be happy to account for the difference down the road. However, I was told by their CSR that it was non-optional; she did lower the reserve amount from 16% to 8%, but said we can expect this every year. When I mentioned that I thought it was ridiculous that they didn't send out any kind of notice to explain this, her response was, "well, (mortgage comapany) figures that homeowners will call and ask about it anyway". What kind of customer service is that?
Part of the reason we bought a home was to avoid the whims of landlords who raise rent from year to year. Is this normal to expect these kinds of increases, and secondly, if there is extra money left over when the tax/insurance increases fail to materialize, can we take that out if we choose or does it just sit in the escrow account?
This is preposterous, as I know the insurance cost is staying roughly the same and the taxes in our area are stable; even if they did go up I'd be happy to account for the difference down the road. However, I was told by their CSR that it was non-optional; she did lower the reserve amount from 16% to 8%, but said we can expect this every year. When I mentioned that I thought it was ridiculous that they didn't send out any kind of notice to explain this, her response was, "well, (mortgage comapany) figures that homeowners will call and ask about it anyway". What kind of customer service is that?
Part of the reason we bought a home was to avoid the whims of landlords who raise rent from year to year. Is this normal to expect these kinds of increases, and secondly, if there is extra money left over when the tax/insurance increases fail to materialize, can we take that out if we choose or does it just sit in the escrow account?