R rustjs1 100+ Posts Feb 16, 2005 #1 Whenever I try to open a Word document I get an error message that says "Word cannot open this document template". Any ideas.
Whenever I try to open a Word document I get an error message that says "Word cannot open this document template". Any ideas.
hullabelew 1,000+ Posts Feb 17, 2005 #3 Close Word and Outlook (if you use it). Find the file on your hard drive called normal.dot and rename. When you launch Word and it does not find normal.dot, it will create a new one. In most cases, this will correct the problem.
Close Word and Outlook (if you use it). Find the file on your hard drive called normal.dot and rename. When you launch Word and it does not find normal.dot, it will create a new one. In most cases, this will correct the problem.