Insurance and insurance agents

pasotex

2,500+ Posts
Until a little over a month ago, I was insuring three cars and three drivers. I had a 4-Runner, a TL, and an Accord. When my oldest daughter went back to college, her mom (my ex-wife) gave her a G-35. We sold the 4-Runner to my oldest daughter's cousin so I waited a few days after the sale and then called my insurance agent up and told him to drop the 4-Runner and my oldest daughter from my insurance coverage. I figured this would save me around $70-80 a month which is cool considering I have been providing the car, gas, and insurance since my oldest was 16 (she turns 21 in a few months). I really didn't think much about it until I got the revised insurance card which showed three drivers and only two cars. The charge had dropped about $80, but it showed my oldest daughter as the primary driver of my wife's car. I called my insurance agent again and left a message that I wanted my daughter dropped from the policy. I heard nothing.

About three weeks ago, I leased a 2011 Subaru Outback through my firm. Since it was a lease, I had to make one minor modification to the insurance and reduce the deuctible for the Outback from $1,000 to $500. I received the insurance policy Friday before last. My rates went through the roof. It was suddenly costing me just as much to insure two cars as it cost me to insure three. This miracle occurred because the insurance agent made my oldest daughter (under 21 driver) the driver of the Outback. It suddenly cost $880.77 to insure the car for six months or about double what the TL cost.

I called my agent that night and was forwarded to State Farm's after hours service. They were unable to drop my daughter without the acquisence of my agent. I was a little unhappy with this development so decided to get a quote from Progressive. It turns out that I can get 250/500/100 instead of 100/300/50 and a $500 deductible on both cars for $722 for six months (a savings of about $100 a month or $1,200 a year).

So I talk to my insurance agent Monday of last week. He refused to drop my daughter from the insurance and claimed that in the event she gets in an accident that I would be sued and State Farm would be obligated to defend both of us. I ask him under what theory I could be sued if she was driving a car furnished to her and insured by my ex-wife. He then tells me that I can drop her if I get him a copy of the declaration page from my ex-wife's insurance showing my daughter is covered by her insurance. I could get this, but I would rather just switch insurance companies than deal with my ex-wife over this issue. I am also very upset with what I consider very unethical and shady business practices on this issue.

My questions are:

(1) Has anyone ever had an insurance agent refuse to drop an insured from your policy? Isn't this completely my decision?

(2) Under what theory can I or State Farm be brought in to lawsuit for my daughter driving my ex-wife's car in Dallas? The only way you typically get to a parent is through some negligent entrustment claim, right? State Farm does not insure the G-35 (I think they have USAA) and my daugher has never had an accident that was her fault. And probably most importantly, I don't own the G-35 and have no cotrol over it at all.

(3) Should I complain to the State Board of Insurance about this?

I will probably just let it go, but this really made me mad over what I perceive as my agent's unethical attempt to keep my premiums about the same even though I no longer have 3 cars or a young driver.
 
Why? I can drop the insurance altogether, but cannot decide who to cover? I have two cars, but have to pay for three drivers when one driver lives 650 miles away and drives someone else's car? This makes no sense.
 
Was a requirement to insure your daughter a condition of the divorce decree? Otherwise the agent needs to be bitchslapped and then you need to be bitchslapped for going with either of the two most expensive carriers.
 
I am going with USAA. I never thought my insurance was very expensive until I shopped around.

My daughter lived primarily with her mother while in high school (she drove my car though) although under the terms of the decree she was split 45-55 in favor of mom (she lived more with me when she was little and then gravitated to mom and no rules when she was older). I do not believe the decree said anything about auto insurance. I provided it when she was driving my car and my ex provides it now. My oldest daughter is 20 almost 21.
 
I think your insurance agent is full of crap.

One of the biggest misunderstandings people have about car insurance is thinking that insurance covers/follows the person.

It does not. Insurance follows the VEHICLE. Unless the driver is specifically EXCLUDED by name on the policy, then they are covered under the policy. (Don’t let him confuse you with a “family member exclusion,” this applies to the level of coverage that may be available, but there will still be coverage sans an exclusion).

So why does he need proof that a 21 year old adult no longer resides with you in order to leave her name off of the policy of a vehicle that she does not have possession of or authorization to operate on a regular basis?

Your agent is trying name your daughter as a household family member and the driver of a specific vehicle when she is not (in a divorce, a minor child can be considered a member of both households for purposes of uninsured/underinsured coverage - but that isn’t the necessarily the case here).

Ask him - since he knows that: 1) she is an adult, not a minor child, and 2) has been repeatedly informed that she is not driving any of your vehicles, nor is she residing in your household - are you not committing fraud to the insurer if you acquiesce to his stating otherwise on the policy??

And since it is he who insists upon doing so, are you not contributing to his fraudulent representations to the insurance carrier? Does that not, in turn, set up the insurer for the ability to deny an otherwise valid claim because you falsified information on your policy?
 
If there was decree requiring it and Snake Farm had notice of it, it might have caused the agent to balk, but that is the only reason I could think of. I never touched family law, but I could see something like that being in a decree. Kinda like the insurance carrier would be required to notify a mortgage company of a homeowner's cancellation (only an analogy).

TxtSt, that's actually not really correct. A comprehensive policy insures named vehicles (regardless of who drives them - sorta) and it insures named drivers (regardless of whose vehicle they are driving.

What is going on here is that many parents of young drivers just let their reckless (I know - I'm making a point) drivers glom onto their policies by letting them use their vehicles without telling Snake Farm that the bad driver has free use of the car.

It's a legitimate concern, but they still can't do what they are trying to do. One option would be to issue an exclusion rider for your daughter, but that would mean she couldn't EVER drive your cars AND it would really **** up the way they do proof of insurance. You probably just need to change carriers and move on with a fresh start.

Before you go with USAA, or anyone else, go to helpinsure.com and get competitive quotes. Liberty Mutual is charging me less than half of what my previous carrier charged and I have an extra teen male driver since then.

If I got the website wrong, pm austintejasfan and ask him (there just HAS to be a "tx" in that url somewhere)
 
I don't want to comment too much since I am only working on getting my insurance license for property and casualty but from what I've studied so far it sounds like your insurance agent is just trying to get that extra money from you. I'm not sure about State Farm, but I know that with most companies if an agent is given a written complaint then the company is required to check in on it and investigate. You might want to look into that. Definitely switch insurance companies, I work for Metlife and know that their rates are pretty competetive for some drivers so you might want to check them out.
 

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