Finally switched to UVerse from Comcast

We just cancelled our U-verse because we hardly ever watch TV, but the service was always good. No complaints about it.
 
You will love LHN if you didn't have it before.

We've had U-Verse about 5 years now - I think U-300 level - HD. We had some technical issues when it was first set up but since then it has been the best cable service we've ever had.
 
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WorsterMan said:
Joe - just curious, what are you switching from and why did you choose Direct TV?
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I switched from uverse to directv it's good service but I like verse better the one thing I hate with direct tv is the xxx chanels I block them from the guide but they keep coming back I don't want my kids reading titles like swallowing school girls and some of them post banners across the guide they don't show nudity but still it's like dude why are they trying so hard to show you this
 
What's crazy about DirecTV doing that is they don't even just locate the XXX all in one higher number segment. I was looking at the reg PPV movies list in the 100's and just before them was backdoor bangin' maids or some other craziness. :smile1: I got a kick out of it but can imagine parents would be a tad pissed if lookin' for the Sponge Bob movie with their kids.
 
I have been with Uverse in Austin for about 7-8 years. Love the overall services, but BEWARE: they are notorious for jacking up your bill! In the last 18 months, my bill has increased by 40%-50% with the same package. I'm sure all carriers do this, but it has been a monthly war with their CS dept. They tell you one thing and bill you another!

So, just this week, I called and spoke to their "Sales and Retention" division and told them I'd had enough of this nonsense...make me a deal or I'm gone! Was seriouosly considering moving to Time Warner or Dish. The rep quickly lowered my bill by $100.

Just some free advice!
 
We switched from Directv (which we loved for many years) to Uverse several years ago specifically to watch the LHN. Love Uverse and of the LHN.

I would hold off on switching to Directv from Uverse until the merger between the 2 companies is completed. Now if you want the Sunday Ticket beginning in September, that makes sense. I'm hoping once the merger is completed and AT&T acquires Directv that the Sunday Ticket will also be available to Uverse customers.
 
Buck-Horn said:
I have been with Uverse in Austin for about 7-8 years. Love the overall services, but BEWARE: they are notorious for jacking up your bill! In the last 18 months, my bill has increased by 40%-50% with the same package. I'm sure all carriers do this, but it has been a monthly war with their CS dept. They tell you one thing and bill you another!

So, just this week, I called and spoke to their "Sales and Retention" division and told them I'd had enough of this nonsense...make me a deal or I'm gone! Was seriouosly considering moving to Time Warner or Dish. The rep quickly lowered my bill by $100.

Just some free advice!
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Yeah, we experienced something similar - my spousal unit threatened ATT we were going to fall in love with another cable provider and leave Uverse. They begged us to stay, said they wouldn't flirt with higher payments for service again and then caved to a much lower monthly payment.

I think many people don't do this and just keep paying higher bills each year because they can and because they don't know they can negotiate something lower....
 
Buck-Horn said:
my bill has increased by 40%-50% with the same package
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Yup. Moved to Time Warner when they told me my "special rate for staying" turned out to be only for 6 months. Also my VPN requirements changed, and I have to have 30mbps which is more than U-verse offers in my area. (I upgraded to 50 which turned into 100 and will be turning to 300 in August at the same price.)
 
We were with Time Warner Cable for probably 30 years. When U-Verse picked up LHN, we switched.

Setting up U-Verse was like pulling teeth. I probably made 25 calls to U-Verse's customer service and technical support groups between the time I first signed up for their service and when we actually had a trouble-free cable service. The kid they sent out to install our service took 13 hours (2.5 hours just to figure out that his meter was having problems sensing the quality of the signal because he had it in the hot September sun).

And that was after another kid had come out two days earlier and told us that AT&T had to "condition" our line. For those who don't have a background in AT&T's primitive (1800's) 2-wire telecommunications technology, that means that they needed to run 4 wires instead of two the 4,300 feet from their neighborhood communication controller to the box on our property in order to get us a satisfactory signal. And having to manage U-Verse's business process for them (with countless phone calls to them to get the promised scheduled installation date reset to their original commitment and to get the second kid some help and to get several post-installation problems fixed -- well, that pointed out to me how poorly-run AT&T really is).

U-Verse was ok for a couple of years (surprisingly after it finally got installed properly, we had few problems), but like lots of others have said, U-Verse's billing practices are fraudulent with promises of a one-year, fixed-price contract, but then raising the price during that year and claiming they don't do fix-priced contracts -- even though, if we were to have left them during that year, we would have owed them $250. Steve Patterson should go to work for AT&T. His ethics would fit in just fine with AT&T's regarding how they both deal with money issues and honesty (or the lack, thereof).

At a point (at the start of our third year with U-Verse), we just got tired of the periodic, unannounced increases and the constant every-few-months mandatory phone calls to their retention service to get them to give us a reasonable rate that reflected more closely what we were paying when we first joined their service. And we got tired of the HUGE jacked-up prices for the next year at the end of each year's contract period.

So, we contacted TWC, told them we only wanted internet and got 20 Mbps for $40/month (we might have gotten 18 Mbps from U-Verse, the highest they could offer us, for a few dollars a month less, but I was so pissed at U-verse for the two years of abuse, that I just wanted out from under their thumb).

A few days after we signed up for TWC's internet service, Google Fiber invaded South Austin and we got a notice from TWC that they were upgrading us from 20 Mbps to 100 Mbps -- at no additional charge (and we don't even live in South Austin). Ah, the beauty of capitalism and price competition and the perceived threat of losing customers and market share. The consumer almost always wins in the end, except in monopoly or oligopolistic environments like the cable companies have had for so long. But let another huge competitor come into the market and these arrogant and corrupt companies will scramble like hell. That appears to be just exactly what happened in Austin when another arrogant and corrupt competitor (Google) decided it wanted a piece of the market here.

Combine the 100 Mbps with the lowered price, the HUGE amount of programming on Netflix for $9/month, our own modem and router (rather than paying a cable company an outrageous monthly fee), and some places where we can stream any sports programs we want, and for about $60 per month including all the taxes, we're now enjoying more programming than we had with U-Verse for less than half the price. And we can stream any sports programming we care about from all sorts of sites.

Screw cable and the cable companies. Bring on more Goggle's into the Austin market. More competition always means better service and lower prices. That's why real capitalism is the best economic system in the world (real competitive capitalism as opposed to the oligopoly/monopoly that the cable companies have used to prey upon us for decades). Maybe if another competitor shows up, we'll get 100 Mbps for $20 per month, or 300 Mbps for the $40 we're paying for 100 now . . . .
 
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