Warning-- this one's long and I'm pissed and bitching.
OK-- I've had some issues with this dentist's office, mainly with the woman that runs the front desk. I'll complain about that later... for the moment, I'm curious what happens to other people when they go to the dentist. What does your dentist/ hygienist do for your cleaning?
All the did for me was scrap the front, back and in-between areas of my teeth with a hook thing that vibrates. (looks like the normal one only it vibrates and shoots water.) Then they polished the teeth.
That's it-- two steps. I've always had them clean the biting/chewing surfaces of my teeth as well as the sides... but it didn't happen here. No fluoride rinse, no flossing...
So, I feel like the dentist isn't doing as thorough of a job as should be done. If you don't feel like reading about the office management issues, you can quit reading and tell me if you think this doctor was cutting corners and not thorough.
Now on to the office management issue.
We first went in last fall. It took another two months after the initial exam to get in for the cleaning. LHF68 and I scheduled them on the same day. Meanwhile, we never get any bill or anything in the mail stating a breakdown of what we paid vs what insurance paid or anything, like I expected since the doctor's office didn't provide it at the time of the visit.
A couple of days before the next visit, the receptionist lady calls me up w/ a reminder call: 2:30, which jives with what 68 has entered on the calendar after the first appointment. LHF68 and I get to the office at about 2:15, and they seem shocked to see us. They tell us our appointments were at 2:00 and 2:45. Well, we accept the mis-communication, although we're frustrated, and they tell us they only have time to see one of us-- the other has to reschedule. So, LHF68 gets his cleaning. After he's done, we're checking out, and find out we're being charged 100 bucks. Charges include a 50 fee for the cleaning because it's a "deep" cleaning, 35 bucks to have a chipped spot filed on 68's tooth, and 15 bucks as a "sterilization fee." We nut up and pay it, even though we're surprised. I reschedule my appointment to get my teeth cleaned and a cavity filled another month down the road. Also, during this whole process with the misunderstanding and unexpected fees, the receptionist/secretary lady is a really condescending *****. Once again, we get no bill at the time, and have not gotten one in the mail.
So... I got back today to get my cleaning and filling. I get there extra early just in case. I got back for the cleaning, everyone's all chipper, etc. I'm a little surprised at the cleaning because they didn't do some of the things I'm used to, but I think they're going to finish up after they do the filling. Next thing I know the hygienist is taking off my bib and telling me I'm ready to go. I ask about the filling. The receptionist lady proceeds to tell me - being a ***** yet again- that I asked that only the cleaning be rescheduled last time I was in, and not the cavity fill. I point out to her that I did not ask for that, I had just ask that the appointment be rescheduled. She continues to insist that I specifically ask for only a cleaning. I point out to her that this doesn't make sense, and remind her of the conversation we had on the previous visit about how hard it is for me to take off work. She continues to insist she only did what I asked her to do. I finally get pissed at this lady for being so rude, and just pay. She charges me 90 bucks-- I'm going--" whoa-- my husband called yesterday to get a breakdown of the charges and you said it would be 65" She says, yes, but there's a 25 dollar fee because I had missed the last appointment. I really pissed, and just schedule the appointment and leave.
So now I'm looking at taking off work 4 days for this. I think I'm going to file a complaint with the insurance company.
If you made it this far, thanks for caring.
OK-- I've had some issues with this dentist's office, mainly with the woman that runs the front desk. I'll complain about that later... for the moment, I'm curious what happens to other people when they go to the dentist. What does your dentist/ hygienist do for your cleaning?
All the did for me was scrap the front, back and in-between areas of my teeth with a hook thing that vibrates. (looks like the normal one only it vibrates and shoots water.) Then they polished the teeth.
That's it-- two steps. I've always had them clean the biting/chewing surfaces of my teeth as well as the sides... but it didn't happen here. No fluoride rinse, no flossing...
So, I feel like the dentist isn't doing as thorough of a job as should be done. If you don't feel like reading about the office management issues, you can quit reading and tell me if you think this doctor was cutting corners and not thorough.
Now on to the office management issue.
We first went in last fall. It took another two months after the initial exam to get in for the cleaning. LHF68 and I scheduled them on the same day. Meanwhile, we never get any bill or anything in the mail stating a breakdown of what we paid vs what insurance paid or anything, like I expected since the doctor's office didn't provide it at the time of the visit.
A couple of days before the next visit, the receptionist lady calls me up w/ a reminder call: 2:30, which jives with what 68 has entered on the calendar after the first appointment. LHF68 and I get to the office at about 2:15, and they seem shocked to see us. They tell us our appointments were at 2:00 and 2:45. Well, we accept the mis-communication, although we're frustrated, and they tell us they only have time to see one of us-- the other has to reschedule. So, LHF68 gets his cleaning. After he's done, we're checking out, and find out we're being charged 100 bucks. Charges include a 50 fee for the cleaning because it's a "deep" cleaning, 35 bucks to have a chipped spot filed on 68's tooth, and 15 bucks as a "sterilization fee." We nut up and pay it, even though we're surprised. I reschedule my appointment to get my teeth cleaned and a cavity filled another month down the road. Also, during this whole process with the misunderstanding and unexpected fees, the receptionist/secretary lady is a really condescending *****. Once again, we get no bill at the time, and have not gotten one in the mail.
So... I got back today to get my cleaning and filling. I get there extra early just in case. I got back for the cleaning, everyone's all chipper, etc. I'm a little surprised at the cleaning because they didn't do some of the things I'm used to, but I think they're going to finish up after they do the filling. Next thing I know the hygienist is taking off my bib and telling me I'm ready to go. I ask about the filling. The receptionist lady proceeds to tell me - being a ***** yet again- that I asked that only the cleaning be rescheduled last time I was in, and not the cavity fill. I point out to her that I did not ask for that, I had just ask that the appointment be rescheduled. She continues to insist that I specifically ask for only a cleaning. I point out to her that this doesn't make sense, and remind her of the conversation we had on the previous visit about how hard it is for me to take off work. She continues to insist she only did what I asked her to do. I finally get pissed at this lady for being so rude, and just pay. She charges me 90 bucks-- I'm going--" whoa-- my husband called yesterday to get a breakdown of the charges and you said it would be 65" She says, yes, but there's a 25 dollar fee because I had missed the last appointment. I really pissed, and just schedule the appointment and leave.
So now I'm looking at taking off work 4 days for this. I think I'm going to file a complaint with the insurance company.
If you made it this far, thanks for caring.
