Direct tv customers

[centexorange]

Please every Horn Fan or not call and complain about not having LHN.. That's what I was told unless enough complaints come in nothing is done. If nothing else they ended up cutting 35 bucks off my bill to keep me.

 

[notanative]

It's been noted that DirecTV's contract with Disney/ABC/ESPN is up in December. It's also been noted that almost any analyst you can name thinks the deal with Dish paves the way for a similar arrangement with DirecTV. Give it some time. It will happen.

 

[notanative]

Of course, if you were talking to Direct TV you may not have been talking to your provider, so be sure to check your next bill for that $35.00 reduction.

 

[Pericles]

I tried responding to a DirecTv promotion, but I might as well have been dealing with the NSA in terms of all the private info they wanted including my SSN. They wouldn't even give me a rate for internet service until I became a satellite customer. I'm not into signing up for a package until I know the total cost. So I didn't continue the discussion.

I do know about AT&T. Their U-verse operation is notorious about agreeing to a rate for 12 months and then not honoring it.

Last September, our one-year anniversary with U-verse was up. Their new bill went up by over 100% from what I had negotiated back when they first picked up LHN a year earlier.

So I called U-verse and got the bill down to an amount that, while not nearly as low as the initial year, wasn't a total rape.

Every month except one since last September, they have screwed up my bill, and always to THEIR favor.

I have had to get on the phone with them each time, and each time they have agreed to honor their original commitment, but they never do.

Who knows if I will have to call them each month for the remainder of our one-year contract.

AT&T is by far the worst-managed member of an oligopoly I've ever had to deal with.

Time Warner is corrupt in its billing practices, but at least it is a well-managed robber baron.

 

[Texas Taps]

Did you contact Dish?

 

[notanative]

I have never had a problem with AT&T U-verse. When my initial internet term was up I contacted them and they offered a rate practically the same as the introductory rate. With changing needs with my wife now in memory care they have been accommodating every step of the way as we tried various service combinations in an attempt to accommodate her situation, and at every turn they looked at my service bundle and found a cheaper way.

 

[Vol Horn 4 Life]

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[Hu_Fan]

I like DirecTV for a variety of programming reasons, the on-screen menu, operation, quality, etc... but it is the worst phone call you'll ever make with any service provider on the planet earth. They put you through sheer torture. Also, a service call two months ago consisted of a guy in a pickup, unmarked, looked like he was making a furniture haul in between deer hunts, barely knew what he was doing. Replaced a DVR unit in the kitchen, left and did not correctly re-set "whole home" that shares DVRs, and I spent 6 hours on three phone calls the next day -- and ended up figuring it out myself how to do it.

We only keep it because of some international programming, and the fact the last DISH system I had was not stable in a modest rain storm.

 

[Vol Horn 4 Life]

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[RoyalMemorial]

Actually, I think DirecTV has some of the best customer service agents around. They are consistently knowledgeable and helpful when I call. I've had DirecTV for 10+ years and very rarely have had any issues -- and the few I have had have been quickly resolved.

The techs who come out to install a dish, or wire a new DVR, etc., can be hit or miss, but that's a completely different crew.

My only frustration with DirecTV is that it hasn't added LHN, and I'm hopeful it will soon now that DISH is rolling it out.

(If you want an awful customer service experience, try dealing with Comcast.)

 

[notanative]

Just added HBO to DirecTV last evening. The whole process took about 15 minutes from initiating the call to seeing the 11 HBO channels available to me. Excellent experience.

I'm trying to remember, but DirecTV rep told me that have a DirecTV.com/something for inquiries about LHN and other changes. If I remember or locate I'll post.

 

[Hu_Fan]

Dish Network and DirecTV shares jump after reported talk of merger

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