ATT Customers

MisterBevo

MisterBevo

25+ Posts
I was surprised at another discussion site at how many AT&T customers do not take full advantages of your options for service and rebates.For Long Distance customers . . .

Do you contact AT&T Customer Service and ask for the "Customer Loyalty" Department about every 6 - 12 months to get your Customer Loyalty credit?

About every 6 - 12 months I regularly contact them and ask for a "Customer Loyalty Credit" on my account. It is always good for a $50 - $100 credit.

For Wireless customers . . .

Do you regularly upgrade your phones every 9 months or so to a FREE phone with better features? If you are a wireless customer currently with Digital service, then you can upgrade to GSM service immediately and receive a free phone. If you are a current GSM customer, you can get the FREE upgrade phones around every nine months or so.

Also, when was the last time that you called customer service to see if they can upgrade your plan. If it has been over 6 months or so, then you will be surprised at the upgrade to service that the CSR are currently authorized to grant.

If the CSR appears to not be interested in giving you any good deals, then HANG-UP and CALL BACK. It usually averages me about 3 tries before I finally find a CSR who is willing (or authorized) to let me have the great deals. Also remember that you can always ask for the "Customer Loyalty" Department for the upgrades and credits.

EXAMPLE: the last time that I called, I got 4 new FREE phones . . . a Nokia 3650 for me and three flip phones for the family members. They upped the minutes on our Family Plan by 550 minutes, added weekend and night minutes, lowered the nighttime limits from 9:00 PM to 7:00 PM, upped the night and weekend minutes, and added the national plan at no cost. They lowered the rate on the three additional phones from $19.99 a month to $9.99 a month each.

I got 4 new badass FREE phones, more minutes, more range, more time -AND- lowered my monthly bill by $30. I also received $50 credit on my long distance once again.

Give a call to customer service and give it a try. Let me know what kind of deals/credits you receive.
 
AT&T is quitting the consumer phone business. They will/have quit advertising altogether and plan on customers leaving through attriition. The Link
 
Yes . . . they are also quitting because Cingular bought them out and will be taking over operations at the end of the year . . . combining both services.
But that is then and this is now.

Here is another example of CURRENT service/products that you can get:

Last week, my son lets me know that he dropped his phone and the screen is broken. I did not purchase the phone insurance and just expected a marginal fee for replacement.

I entered the store with a customer damaged phone with no insurance. We walked out with another FREE flip phone, but this one had a cam . . . another FREE upgrade.

Damn the times.
 
To be clear: AT&T has sold their wireless business. And is also getting out of the residential local/LD business.
 
You can get a new phone without renewing/upgrading your plan? Wow. All I get is them trying to call my bluff cause of the service contract.
 
iamhorn, MisterBevo is absolutely correct. I've upgraded my cell phone regularly for the last 3 years and paid an $8 shipping charge at most. I don't even have to threaten to leave as a customer, just make some noise about "am I getting the best deal on my plan"?

I will sure miss their service if this Cingular deal changes everything.
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They are going to focus on the business market. Not long after they complete the sale of their wireless unit, they will be back in the wireless business — using Sprint's network and marketing services to businesses under the AT&T brand. They have also been pushing their VOIP service, CallVantage. I think they will probably continue to promote that.

They made the decision to abandon the local residential business after the courts made a ruling that the Baby Bells didn't have to give them a competitive price for the "last mile" connection. I think the fact that WorldCom/MCI was able to emerge from bankruptcy without big penalties for their corporate deception probably played a role in them getting out of long distance — hard to compete with someone with a slimmed down balance sheet.

The lack of financial penalties is a sore spot because it was that deception that led AT&T to abandon its vertical integration strategy and sell off the pieces to make investors happy — they couldn't match MCI/Worldcom's numbers but didn't know at the time it was because MCI/Worldcom was fudging them.
 
1. If you've had your phone for 3+ years, then it is not GSM.

2. GSM is ATT's newest cell connection service. It is supposed to be better (reception, distance, etc.) than digital. In my case, when I have a signal, it is better than digital.

3. CSR = Customer Service Rep

To contact ATT for an upgrade plan, dial 611 on your phone. Remember to opt for the CUSTOMER LOYALTY DEPARTMENT if you are not getting a GREAT upgrade.

With no upgrades in 3+ years, expect a lot from them.
 
FYI, The digital service is offering better promotions over the GSM service. I cannot get into specifics because I work there but stick to your guns with the TDMA service.
 
To make things clear, GSM IS DIGITAL, as is TDMA, they are both digital. TDMA and GSM are two different protocols that carry wireless phone calls, and there are other digital protocols. AT&T markets TDMA as digital. GSM is what europe uses. There will probably be even more protocols developed in the future as data transmission needs increase.

If you are worried about service in bumfuck, AT&T "digital" service is what you want as they offer multi-band phones that work both digitaly with TDMA and analogly with the old cell service.

The main reason to switch over to GSM is longer battery life if you have a GSM only phone as if it cannot get a signal it will just wait. With a dual band phone if it can't get the digital signal it will hunt for an analog signal which uses up more battery faster. That is the main reason I switched. Most everywhere I go is in range of a GSM tower. There was a hole in the TDMA where my house is in Orlando so if I took my phone home it would run the battery down overnight hooking up with the analog cellular tower . Plus the belt hook on the case was worn out and the damn phone would fall off if I bent over or sat down. A new case was $20, new color phone with camera and java was $75 plus I got more minutes and free AT&T to AT&T phone and free night and weekend minutes so I switched.

What is cool is that because my phone runs java I now have my check register on my phone so I don't bounce checks anymore.
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The next time I will switch phones is when they incorporate PDA functionality with a camera and mp3 playback and maybe XM satellite radio and a flash memory slot in a phone that is only a little bigger than the one I have. My current one is a sony ericcson T616 and it gets the job done. I also haven't had any trouble with AT&T at all, <knock wood> the coverage is good here in Florida, there is a dead spot crossing the everglades on 27 but they should have that covered in a couple of months.
 
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