American Home Shield

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Anyone have any experiences, good or bad, with them? I have an old home, built in 1945, and was wondering if they take care of their customers, or do they usually find excuses not to honor their warranty?
 
i had them my first year owning this house. also built in the 40's. my experience is they suck. if you're paying for it, i wouldn't do it. if you're moving into a house where the seller is paying, might as well take it. if the appliances covered are old and might get replaced if they break down, it would be beneficial. they do try and fix things before replacing. i just found the contractors they worked with were pretty lame. ended up having to call someone else to fix the problem with my fridge.
 
I had about the worst experience ever. It involved August, my A/C going out, my 1 month old and 100 degree heat. And yes they found ever excuse in the book not to fix it. They did offer me a box fan.
 
A lot of good info here:The Link

Basically, good for small items. But for large items the contractor stands to lose money and so finds a technicality to deny the claim or adds charges for non-covered items.
 
Another dissatisfied customer here. August, 100 degree heat, wife five months preggers, no A/C.

Offered me $130 towards the replacement of the unit or a bandaid on the old unit with "no guarantees"
 
1. Homeowner calls AHS
2. AHS sends contractor
3. Contractor can't afford to work for warranty, and AHS loses any money, however small that they pay Contractor
4. Contractor goes out to truck, calls AHS, denies claim under fine print - usually "maintenance"
5. Contractor has captive audience, charges normal or higher than normal price
6. Contractor and AHS both happy
 
I don't have AHS anymore but my new company seems worse than AHS. My heat pump has gone out twice. The first time, it was 100 degrees outside and felt much hotter inside. It took my company about 1.5-2 weeks to fix the problem. After about 5 days into the problem and a huge fight, they offered me $200 to get a window unit.

The second time (exact same problem - burned out compressor), they said that they wouldn't replace the heat pump (about a $7000 repair) but would simply replace the compressor again (about a $300 repair). The contractor has said that if it happens a 3rd time, they would push for a new heat pump. Who knows what will happen, but I will keep you all informed. I've kept my home warranty because of the prospects of needing a new $7000 heat pump.
 
Another bad experience with AHS. They denied a claim because of an "improper installation" loophole. The definition of "improper installation" is whatever they want it to mean.
 
Thanks for all of the advice-I think I will avoid AHS since I'm mostly concerned about the big ticket expenses and not my blender. One question though, how is the contractor out money by servicing said problem? Aren't they fully reimbursed by AHS whether they fix or replace the item?
 
I closed on a new home in April that was built in 1959. The seller paid for a year with AHS. In June I started having AC problems. The contractor first came out and added refrigerant and tightened a nut. That cost me $60 for the service call.

The problem resurfaced a few weeks later and AHS sent the contractor back out for free. It turns out they had to replace the evaporator coil. According to the contractor, most warranty companies don't cover the disposal of the old unit, which usually costs $200-300, but AHS covered the whole thing.

The contractor has had to come out again since then because of a separate refrigerant leak, but I haven't had to pay anything else since that first visit. I wish everything would have been fixed on the first service call, but I can't complain about what AHS has covered so far.
 
I've had it a few years and they've covered major repairs to my dishwasher, washing machine and replaced my AC unit with no problems. That being said, they did have to come out a few times to finally fix a couple of the issues. I think it was due to the inexperience of the repair person. That's about the only downside that I've found, you basically have to go with whoever is on their list. In my experience though, they've never tried to get out of fixing or replacing anything.
 
No problems so far. 2 years with 3 minor repairs. We'll see how it works out when the HVACs start crapping out.
 
some contractors won't work with them because it's hard for them to get paid. the guy that came out to fix my fridge was an idiot. i had to call someone else that i had used on something not covered under AHS (i told AHS the situation, they didn't seem to care). guy spent 10 minutes in my kitchen and the problem was fixed. he told me he doesn't work with AHS b/c it's too hard to get paid from them.
 
I had an AHS HVAC contractor show up to replace a blower without any tools in his truck. Fortunately I had what he needed.

In another house, I had the technician tell me that he was not going to drive down from Round Rock to determine why my heater was out. I ended up calling another company and submitting the full claim to AHS. They paid, after much hassle.

I did not renew after that experience.
 
My experience was OK with them, I had an old AC unit that was my big concern for an out of pocket expense. Ended up getting the outside unit replaced, and a couple other minor fixes to the inside unit. Had a little out of pocket expense, but not a lot. My only complaint was the inability to upgrade the unit dollar for dollar against the original amount of the claim. So I could not improve energy efficiency.

Overall not bad, but I had the seller pay for it.
I think I had to play a little hardball to get what I wanted, but not a lot.
 
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